Gabriel.Pinhata
Gabriel
Pinhata
IT Support & Software Quality Specialist
Detail-driven technical specialist leveraging 5+ years of infrastructure troubleshooting to deliver high-quality IT Support and Software QA solutions.
5+
Years Experience
3
Key Domains
18+
Specialized Tools
Telecoms
to IT Support & Software Quality
I’m a detail-oriented technical specialist currently transitioning from Telecoms Engineering into IT Support and Software Quality Assurance. With a strong foundation in hardware infrastructure and a methodical approach to structured troubleshooting, I excel in environments where system reliability and documentation are paramount. My background includes managing complex network diagnostics, server rack assembly for data centres, and web administration with a focus on User Acceptance Testing (UAT). Fluent in Brazilian Portuguese and English, I bring a practical, quality-first mindset to every technical challenge.
Systematic and documentation-focused, ensuring operational excellence through rigorous adherence to QA protocols and SLA standards.
Targeting New Ventures
Base
Format
Status
Personal Philosophy
"Uptime is not just a metric; it's a commitment to the people who depend on the connection."
Ref: G.Pinhata_Mission_Statement
Experience & Education
Telecoms Engineer
Helicom LTD • United Kingdom
Responsibilities
- → Network Deployment & Integration: Lead end to end installation and configuration of 4G/5G telecommunications infrastructure, ensuring 100% adherence to industry standards.
- → Advanced Technical Diagnostics: Resolve complex connectivity issues using precision tools including Fluke Network Testers and Anritsu Site Masters for VSWR and Distance to Fault analysis.
- → Infrastructure Maintenance: Execute preventative maintenance and critical upgrades across live, high-traffic environments to minimize downtime and optimize network performance.
- → London 5G Project Delivery: Key contributor to high-profile 5G deployments in the City of London, collaborating with engineering teams to meet tight project deadlines.
Key Wins
- "Successfully delivered high-profile 5G deployments in the City of London"
- "Maintained 100% adherence to industry standards across all mission-critical installations"
Tech Stack
What I Learned
Mastered advanced signal analysis and large-scale 5G architectural deployment.
Leading 4G/5G infrastructure deployment and precision network diagnostics for high-profile urban connectivity projects.
Data Centre Operations Support
GXO Logistics • United Kingdom
Responsibilities
- → Custom Infrastructure Assembly: Configured and assembled server racks and associated hardware in strict accordance with client provided diagrams and quality standards.
- → Fault Management & Client Service: Managed the end to end RMA process for faulty hardware at a Google data centre, ensuring all broken components were documented and returned to vendors.
- → Compliance & Security: Maintained the strict security and quality standards required by global clients during hardware handling and data centre floor operations.
Key Wins
- "Managed end-to-end RMA cycles for a hyperscale Google data centre project"
- "Maintained 100% accuracy in server rack assembly according to complex technical diagrams"
Tech Stack
What I Learned
Gained significant insight into hardware reliability and the physical layer of cloud infrastructure.
Delivering technical assembly and fault management within high-density data centre environments for global enterprise clients.
Website Administrator & Customer Service (Part-Time)
CannatomyUK • United Kingdom
Responsibilities
- → Website Management & Optimization: Led the development and maintenance of the company WordPress site, focusing on user experience improvements, regular site updates, and technical troubleshooting.
- → Quality & Search Strategy: Performed rigorous quality checks and implemented targeted SEO strategies to enhance search visibility and site performance.
- → Creative Content Production: Produced high-quality visual assets using Adobe Photoshop and After Effects for web deployment and social media platforms.
- → Brand Marketing Execution: Managed digital reach and brand awareness by executing targeted marketing campaigns through Meta Business Suite.
- → Customer Operations & Order Support: Acted as the primary point of contact for customer inquiries and managed the end-to-end returns process to maintain high satisfaction levels.
Key Wins
- "Significantly enhanced site search visibility through structured SEO implementation"
- "Successfully professionalized the brand image with high-quality visual assets and streamlined customer support processes"
Tech Stack
What I Learned
Developed a comprehensive understanding of ecommerce ecosystems, bridging the gap between technical web administration and creative brand operations.
Managing full-cycle website operations, creative content production, and customer logistics for a digital ecommerce brand.
Production & Warehouse Assistant
Lizzie’s Food Factory • United Kingdom
Responsibilities
- → Operational Compliance & Dispatch: Assisted with the full dispatch process, from picking and packing to shipping, while ensuring all operations met the strict safety and hygiene standards required for BRC and Salsa audits.
- → Stock Control: Used Microsoft Access to track inventory levels and ensure production materials were always available.
- → Safety Certified: Maintained high standards of workplace safety with Level 2 certifications in both Health & Safety and Food Hygiene.
Key Wins
- "Ensured 100% compliance with BRC and Salsa safety and hygiene standards"
- "Maintained material availability for continuous production cycles"
Tech Stack
What I Learned
Gained foundational experience in operational compliance and structured inventory management.
Managing operational compliance, inventory accuracy, and logistics for a food production environment.
Education & Training
Level 2 Diploma – Information Technology
MET Brighton
Focused on fundamental IT systems, hardware configurations, and network architecture.
GCSEs including IT, Maths, and Sciences
Burgess Hill Community College
Foundational education with a heavy emphasis on technical literacy and analytical thinking.
Technical Proficiency
IT & Systems
Hands-on support, maintenance, and hardware work in user and data centre environments.
Networking & Telecoms
Field and operations work across network configuration and telecoms installs.
Operational Strengths
Strategic process and high-standard technical documentation.
Process & MethodologyDigital & Web (Secondary)
Supporting skills used for websites, content, and online operations.
Technical Portfolio
Practical demonstrations of methodical problem-solving and technical deployments.
View Case Study
Network Engineering
5G Infrastructure Deployment & High-Precision RF Diagnostics
Problem
Deploying mission-critical 5G infrastructure in the City of London with 100% signal reliability and zero interference.
Outcome
Successfully achieved VSWR compliance across all sites, restoring connectivity within strict SLA windows for high-traffic zones.
View Case Study
Hardware Ops
Custom Server Rack Architecture for Hyperscale Google DC
Problem
Assembling high-density server clusters requiring 100% accuracy to technical diagrams and strict hardware security protocols.
Outcome
Delivered fully operational clusters with zero assembly faults, maintaining hyperscale reliability standards for Google DC projects.
Professional Certifications
A strategic mapping of verified credentials to core engineering and technical disciplines.
Technical Support Fundamentals
Coursera / Google
AWS Backup Getting Started
Amazon Web Services (AWS)
Introduction to IT and AWS Cloud
Coursera / AWS
Fundamentals of Digital Marketing
CSCS Card
Construction Skills Certification Scheme
Recruiter Context
Credentials are categorized to show alignment with specific technical role requirements.
Let's solve technical challenges together.
Recruiters and hiring managers: feel free to reach out for my full portfolio of work, references, or to discuss upcoming engineering roles.
Direct Email
gpinhatauk@gmail.com
Location
Burgess Hill, UK